Wednesday, October 30, 2019

Strategies to mitigate the occurrence of product return issues

Start  a Simple After sales steps you can do right away:

  1. Send an acknowledgement – a simple thank you note acknowledging the sale and hoping for a continued association will do,
  2. Ask if they need any help with their purchase (if it is an appliance, they may need help in setting it up),
  3. Offer follow-up services in case of products that are a regular buy (like groceries),
  4. Ask for feedback and work on any pain points.
Strategies to mitigate the occurrence of product return issues

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