What can you do to better protect your Prestashop-thirtybees ecommerce website from chargeback?

What can you do to better protect your Prestashop-thirtybees ecommerce website from chargeback?

• First off, get your refund policy as detailed as possible. Exhaustive as possible.
• Secondly, check the customer’s billing and shipping address everytime. If billing and shipping don’t match, beware on anything over a couple hundred bucks. If billing is a PO Box and shipping is a physical, it might be fine, but it’s still a red flag. If billing and shipping are two distinct physical addresses, unless one is a business, bigger red flag.
• As a seller you will always bump into people who will cheat you out your money. People who provided their real info, are usually what we call “friendly” fraud. Also, any type of chargeback insurance is not really solving the problem as this can lead to the fraudster repeatedly taking advantage of your service, which leads to the insurance provider charging you more premium.
• Prevention is your key.  Study and check your orders closely, getting CC numbers and doing BINN lookups to find the issuing banks, and asking their fraud departments to reach out to the cardholders. It takes a lot of work, but fraud losses will go down.

Chargebacks will never go your way, and that’s not just a Shopify thing. Chargeback happens to all Prestashop and thirtybees ecommerce websites, or Magento. Even with signature confirmation on your shipment, the carriers don’t check ID, so the banks always side with the customer. It sucks, but it’s the way it is.

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